“I wanted to give some feedback regarding today’s linguist. I was really pleased and really impressed with her service today.
Today, we had calls with two clients, and she was very flexible with both - she was very considerate and acted appropriately with both clients – these clients are really vulnerable, so I always worry when using interpreters, but she was amazing. The clients were also getting confused about some aspects and she helped explain all of the information perfectly and was very patient with them. Even when the first client was getting upset, she was very professional and did not cross her boundaries as an interpreter and made sure that I was the one providing the emotional support to the client.
I’m really really pleased with today’s call and wanted to give you my feedback.”
- Public Sector client
Telephone Interpreting
When a face to face meeting is not possible a telephone (or video) Interpreter is the next best thing. We provide Interpreters in any language via the telephone or video, at your request.
How Does Telephone Interpreting Work?
We have a few options. We can use your, or our, telephone conferencing equipment, patching in the Interpreter from their location. If you do not have this type of telephone conferencing equipment, feel free to use ours. We give all parties a phone number and passcode, which when dialled, adds them to the call. You can choose who pays for the call, and other helpful options such as call recording. You have complete control as the ‘administrator’ of the call.
Multilingual Telephone Operators
For the provision of sales or customer service calls, we assist with making sure these run smoothly and efficiently, either at your own premises or remotely. This can be provided for an ongoing requirement or an ad-hoc multilingual campaign.
“Your Interpreter is very professional at all times and also very friendly and warm. Her attitude and compassion was excellent, and she made a very difficult situation a whole lot easier for me – thank you!”
- Metropolitan Borough Council
Video Interpreting
Did you know? Video and telephone remote interpreting has increased by approx. 35% since early 2020 whether simultaneous or consecutive and helps to facilitate greater conversations with your clients, customers or patients who speak a different language to you. All our video interpreters are friendly and polite and conduct the translations with minimal disruptions to your conversation.
What can you expect from our video interpreting service?
Clear and accurate oral translations in real-time settings. Our pool of linguists covers every language in the world, including BSL Interpreting (British Sign Language).
Extensive knowledge of using various telecommunication platforms, including Skype, WhatsApp, Zoom and Microsoft Teams.
On-demand video remote interpreting. We work to your schedule and deadlines, interpreting on video as and when you need.
A professional and polite demeanour whilst causing no disruptions to the conversation.
Complete confidentiality: our interpreters don’t judge or share any information spoken on the video.
Specialist knowledge on your sector/industry, providing translations of any industry-based jargon and terminology.
Simultaneous Interpreting
For conferences and seminars simultaneous interpreters facilitate communication between you and your associates both at home and abroad. Simultaneous is highly demanding and requires training, concentration and excellent language skills but a high quality and smooth simultaneous interpreting service can take your conference to another level. Making it a memorable one for all your visitors and conference attendees.
Sector Specific Video Interpreting Services
Our video remote interpreting services are often used in medical settings as the service can help doctors and healthcare professionals communicate with patients who speak a different language. At Talking Heads, our range of linguists specialise in interpreting individual sectors, including medical and pharmaceutical professions, meaning our video interpreters will provide clear and accurate translations of any specialist terminology.
Our video interpreting service is also invaluable to businesses working with international employees or those who want to establish themselves as a global leader. Our video interpreters will provide real-time translations during your next business meeting, webinar or conference call, helping your expertise and brand reach a wider audience through a strong line of communication.
Video Interpreting Platforms (Zoom, Skype, Teams, etc)
Video remote interpretation can happen using a range of telecommunications platforms including Zoom , Skype and Microsoft Teams and allows participants – whether they’re employees, customers, guest speakers, witnesses or patients – to receive real-time translations in their language.
Your remote interpreter will work with you as and when you need, adapting to your schedule and any deadlines you may have. We are very experienced at using the range of video platforms, including Zoom, Skype, Microsoft Teams and more.
“Just want to say your Telephone Interpreter was amazing, absolutely brilliant. Will highly recommend and will be using you in the future. She really assisted and her skill levels and understandings are spot on. Cheers.”
- Andrew (Web, App & Software Digital Agency)
Face to Face Interpreting
We do, of course, offer traditional face to face (in person) interpreting services.
Conference Interpretation Services
In addition to face-to-face interpreting and video remote interpreting, we offer conference interpretation services, ensuring an accurate translation of your business meeting, conferences and more. Like all our services, our conference interpreting services are designed to be minimally disruptive whether face-to-face or remote to ensure it runs smoothly from start to finish.
Regardless of the scenario at hand, our conference interpretation services ensure clear and accurate communication between all parties, ensuring no detail is missed. All our conference interpreting services take place on a judgement-free basis, you can rest assured that our interpreters remain professional throughout, ensuring a comfortable environment that enables you to focus on what matters most.
With all interpreting services:
At Talking Heads, our team adapts to your way of working. Our pool of over 11,000 linguists specialises in multiple industries to ensure our clients will receive accurate and remote interpretation services even for industry-specialist terms, including the compliance of product labelling. If you're a business owner working from home, whether temporarily or you communicate with clients and employees remotely all year round, our telephone interpreting services will help you.
Consistent and accurate messaging in-house and to your customers is key when it comes to building a strong brand image. Similarly, if you’re communicating with patients who speak a different language, an interpreter can join your appointments and bridge your language barriers.
With our instant remote interpretation services:
All languages available (including rare) and British Sign Language (BSL) for video calls.
Qualified / certified Interpreters to your requirements.
Security checks upon request - DBS, etc.
All Interpreters are inducted which covers confidentiality, GDPR, Code of Conduct, Safeguarding and includes 4 marked tests.
Each Interpreter is evaluated on an ongoing basis by the client, the Project Manager and where possible, through a Peer Review. The average score from these is used to calculate their overall QA score.
Appointment Making
From the start of your communications with non-English speakers, we arrange the appointments with your client and coordinate the Interpreter’s availability for you, saving essential time and hassle.
Conference Calling with Interpreters (Telephone or Video)
Use Talking Heads’ conference calling facilities to host meetings with multiple attendees, including an Interpreter. This is perfect for international meetings or for when you can’t host a face to face meeting. Features include call recording.
International Interpreters
Our internal team numbers over 11,000 linguists worldwide and we also have access to a global resource of hundreds of thousands of linguists. We source and manage interpreters for your international visits in any country.
FAQ’s
How Do Your Telephone and video remote Interpreting Services Work?
We have a few options. We can use your telephone conferencing equipment, patching in the Interpreter from their location.
Our linguist can call you or you can call them for a telephone interpreting meeting.
We can pass a Microsoft Teams link to our interpreter for them to join a video meeting or we can provide a Zoom link for all parties for them to do the same.
Do You Offer Multilingual Customer Support?
For the provision of sales or customer service calls, we assist with making sure these run smoothly and efficiently, either at your own premises or remotely. This can be provided for an ongoing requirement or an ad-hoc multilingual campaign.
How Can I Enquire About Your Remote Interpreting Services?
Interested in learning more about our telephone interpreting, video remote interpreting, simultaneous or conference interpretation services? Submit an enquiry online via our contact page and a member of our team will be in touch to discuss your requirements. Alternatively, you can call us on 0114 4701076 to speak to a member of our team.
