Talking Heads Policies & Terms
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In submitting orders to TH Languages Ltd for the supply of services the Client enters into a binding agreement with TH Languages Ltd. The agreement is covered by the terms and conditions below.
1. Definitions
1.1. The ‘Company' means TH Languages Ltd (and trading name Talking Heads) whose registered office is at 9 President Buildings, Savile Street East, Sheffield S4 7UQ.
1.2. The ‘Client' means any individual, business and/or corporate body that enters into a binding agreement with the ‘Company’.
1.3. 'Source material' means any hard copy documents, electronic files, digital material, faxed documentation or material received in any other media or format.
1.4. 'Service/s' means the provision of any translation, transcription, proof-reading, interpreting, typesetting, artwork, printing, implementation review and/or any other service supplied by the Company.
1.5. Work means any work carried out or in the process of being carried out by the Company in order to fulfil an order placed by the Client.
1.6. Deliverables means any translation, transcription, proof-reading, typesetting, artwork, printing, implementation review and/or any other service supplied by the Company
2. Quotations / Acceptance
2.1. Binding quotations shall not be given by the Company to the Client against any Source material not seen by the Company unless authorised by a Director of the company. A binding quotation will be given to the Client once the final Source material has been received by the Company. A quotation remains valid for 30 days from the date of issue.
2.2. No work will commence and no booking will be made until the Client has accepted the quotation in writing, which includes email and/or online quotation acceptance submissions. Once a quotation has been accepted by the Client, said acceptance constitutes an Order from the Client and the Client becomes liable to pay for the services provided and named in the said quotation in accordance with these Terms & Conditions of Trading.
2.3. Each order received from the Client will be treated as a separate contract unless otherwise agreed.
2.4. Special Note – all and any agreements made are made exclusively between TH Languages Ltd and the Client. Any action or decision made by other parties such as the Legal Aid Agency will have no effect on said agreement or any orders placed by the Client for services provided by TH Languages Ltd. Please see section 13 for special terms in relation to Legal Aid Agency funded requests.
3. Charges and Payment
3.1. Charges quoted are generally in GB Pounds Sterling and exclusive of VAT and delivery. It is the responsibility of the Client to decide whether or not they can accept charges quoted. Once accepted by the Client, the charges cannot be reduced.
3.2. Where quotations and/or invoices are issued in currencies other than GB Pounds Sterling, they will be based on the exchange rate at the date of issue. Where, on the date of payment, there is a variation of more than 5% in the said exchange rate, thereby reducing the GB Pounds Sterling amount receivable by the Company, the Company reserves the right to re-negotiate future charges.
3.3. All bank charges and fees are payable by the Client.
3.4. Payment for all services will be made on a pro-forma basis unless prior agreement has been made in writing to allow any credit from date of invoice.
3.5. In the event of a Credit Account being agreed, the standard terms are payment within 30 days of the date of invoices. Should payment of an invoice be made more than 30 days after the date of the invoice the Company has the right under the Late Payment Act to make an interest charge of 4% above bank base rate on all outstanding money owed to the Company for each day of late payment.
3.6. In addition to the standard Credit Account, TH Languages Ltd is also able to offer Special Credit Terms. These are negotiable and are only effective if agreed in advance by both TH Languages Ltd and Client, in writing.
3.7. In the event that payment is not received in accordance with paras. 3.1 to 3.5 inclusive, of this document the copyright will remain with the Company and it shall be able to make use of any work not paid for by the Client.
3.8. Title to any deliverables such as translation, transcription, proof-reading, and any and all other services as provided by the Company shall not pass to the Client until they are paid for in full in accordance with paras. 3.1 to 3.5 inclusive of this document.
4. Delivery
4.1. The Client will give a clear indication of the delivery requirements when placing an order for services and the Company will make every reasonable effort to meet the Client's requirements. However, late delivery shall not entitle the Client to withhold payment for work done.
4.2. Where a delivery date is a material part of a commission accepted by the Company, this must be disclosed by the Client in advance.
4.3. Should completion of the services ordered be required sooner than the agreed date it will be entirely at the discretion of the Company to accept a new completion date. The Client must make reasonable allowance for any defects in the services where such a request for a reduced production time has been made. Should the completion of the translation necessitate overtime being worked or other additional costs being incurred, a charge will be made to cover the increased costs.
4.4. The Company will not accept any liability for the consequence of any delay in completion of the services caused by the Client. Any agreed deadlines or schedules will automatically cease to be valid and new dates must be negotiated.
4.5. Unless otherwise agreed, completed deliverables will be despatched to the Client by email wherever practicable.
5. Engagement of subcontractors
5.1. The Company may engage any person, firm or company as a sub-contractor to perform any or all of the Company's obligations. Said sub-contractors may be located in any country throughout the world. Should the Client stipulate otherwise it shall pay any additional reasonable charges incurred by the Company as a result.
6. Cancellation / Suspension
6.1. If the Client cancels the order having agreed for the work to proceed, no refund will be made by the Company to the Client.
6.2. If the Client suspends or postpones provision by the Company of services that have been commissioned for a period of 7 days or more, charges will be payable for all completed work up to the date of suspension or postponement. In any other case any charges incurred will be made on completion of the translation.
7. Translation, Typesetting, Print Media & any other deliverables
7.1. The charge for all and any deliverables such as translation, proof-reading, transcription shall be determined in accordance with the scale of charges stated by the Company.
7.2. At the time of placing the order, the client should state the purpose of the deliverable, i.e. whether it is for information purposes only, publication, advertising, litigation, court purposes, patent proceedings, prior art, incorporation, etc.
7.3. Should the Client decide to use the deliverable for a purpose other than that originally stated, it is the responsibility of the Client to ensure that it is suitable for the new purpose.
7.4. The Company reserves the right to amend or adapt the deliverable, if necessary, for the new purpose and make a further charge if applicable.
7.5. In the event that the Client uses the deliverable for a purpose other than initially specified the Client shall not be entitled to any compensation from the Company and the Client shall indemnify the Company against any loss arising to the Company in goodwill or otherwise as a result. Where the purpose of the deliverable is not stated the Company shall execute the work to the best of its judgment. The Company will determine the charge accordingly.
7.6. An additional charge will be made by the Company should the Client request amendments to any work already in progress. The additional charge will be calculated on the basis of the appropriate extra word-count or time spent.
7.7. Copyright in all work provided by the Company remains with the Company unless specifically agreed otherwise in writing. The Company and its translators assert all moral rights relating to copyright. Copyright remains with the Company for all Translation Memories (TMs) created in the course of carrying out its work and a charge may be applied for extraction and/or subsequent processing if such is required by any organisation outside of TH Languages Ltd both during and after any relationship they may have with the Client.
8. Client's Property
8.1. All text supplied to the Company by the Client will be held or dealt with by the Company at the Client's risk and the Company will not be responsible for any loss or damage resulting from any loss or damage.
8.2. The Company reserves the right to destroy or otherwise dispose of any text or other property of the Client that has been in custody for more than 12 months following completion of the work to which it relates.
8.3. The Company may make public the fact that the Company is providing language services to the Client, unless this is prohibited by means of an NDA. This may take the form of verbal communications, written text including case studies and the use of the Client’s logo on the Company website. Should the Client wish for their logo and / or company name not to be used in any of these ways, the Client should inform the Company in writing.
9. Illegal Matter
9.1. The Company will not translate, interpret or print any matter that in its opinion is or may be of an illegal or libellous nature.
9.2. Where copyright exists in texts to be translated by the Company it is presumed that the Client has obtained all consent necessary for such work to be completed.
9.3. The Company will be indemnified by the Client in respect of any claims, proceedings, costs and expenses arising out of any libellous matter printed for the Client, or any infringement of copyright, patent, design or third party right.
10. Interpreting - non-written communication
10.1. This Clause shall apply exclusively for the provision of interpreting facilities by the Company and any Clause above shall also apply except where they are inconsistent with any provisions in this Clause when this Clause will prevail.
10.2. Documentation and relevant reference materials should be supplied to the Company as early as possible and in any event arrive not less than 48 hours before the start of the assignment so that the interpreters have time to familiarise themselves with the specific terminology needed. No complaints regarding the quality of the interpreting will be entertained by the Company if these materials are not so made available.
10.3. Where the Company supplies interpreting equipment, it will make arrangements for its installation and operation. The Company shall not be responsible for any interpreting equipment not so supplied.
10.4. Where a Client provides accommodation and meals for an interpreter no Per Diem charge will be made nor will the travelling expenses of an interpreter be charged to the Client if the Client supplies the relevant air/train tickets to the Company in advance.
10.5. If for any reason the Client cancels or does not require the booked interpreter for the full or part term of the time they have booked as a result of accepting a quotation provided by the Company 50% of the agreed fee will be payable if the Company is informed in writing of cancellation more than 14 days prior to the start of the assignment, and 100% of such fees will be payable if the Company is informed 14 days or less prior to the start of the assignment.
10.6. Clients will be charged for the whole of the time booked plus any time by which the session exceeds the time booked will be rounded up to the next half hour and will be added to the time charged for.
10.7. Bookings made with less than 4 hour’s notice may be subject to a surcharge.
10.8. In the event of sickness or injury to the interpreter prior to or during an assignment, the company will use its best endeavours to find a replacement interpreter, but no liability is accepted by the Company for failing to do so.
11. Temporary Workers & Interpreters
11.1. All temporary workers & interpreters introduced to the Client by the Company should be treated as temporary workers and the following conditions apply:
11.1.1. The temporary worker and/or interpreter is not to be remunerated directly by the Client in any situation.
11.1.2. The temporary worker and/or interpreter is not to be contacted directly regarding any matter, including future engagements and project details, without first contacting the Company.
11.1.3. Should the Client wish to retain the services of a temporary worker and/or interpreter outside of any existing agreement held with the Company, then charges for ‘Permanent Placement’ become due when an offer of employment by the Client to the temporary worker and/or interpreter is accepted by the temporary Worker and/or interpreter introduced by the Company. The charges for this introduction are 15% of the Workers agreed first year salary. These charges will be invoiced upon the Client offering the Worker this separate agreement, and the Worker accepting said agreement and/or any contract of work. Invoices are due in accordance with standard procedure stated in the paragraph entitled ‘Charges and Payments’ above.
11.2. Every effort shall be made by the Company to give satisfaction to the Client by ensuring a high standard of skills, integrity and reliability from the Temporary Worker and/or interpreter and to provide them in accordance with the details provided by the Client.
11.3. The Client is responsible for all acts, errors and omissions of the Worker whether wilful, negligent or otherwise as though that Worker were an employee of the Client, and the Client shall comply in all respects with all statutes, bye-laws and legal requirements to which the Client is ordinarily subject in respect of its own employees, including in particular the provision of adequate Employer’s, Public Liability Insurance and any other appropriate insurance cover/s for the Temporary Worker.
12. Worker and / or interpreter during Bookings.
12.1. The Client shall indemnify the Company against any costs, claims, damages and expenses incurred by the Company arising out of the engagement of the Temporary Worker and/or interpreter by the Client.
12.2. It is intended that Temporary Workers and/or interpreter provided by the Company to the Client are provided under contracts for services and the client agrees that it accepts full responsibility for supervision, direction and control of the Worker for the duration of the Work.
12.3. The Client shall be responsible for ensuring that references, legal requirements and health of the Applicant or Temporary Worker and/or interpreter are to the Client’s satisfaction before engagement of an Applicant or Temporary Worker and/or interpreter. The Company shall not accept liability for any omissions made by the Client in this respect.
13. Legal Aid Agency Funded Requests.
13.1. We offer:
13.1.1. Specially reduced rates for LAA/Legal Help-funded cases.
13.1.2. Regular monitoring of LAA Guidelines
13.1.3. Greatly reduced cancellation terms for LAA cases.
13.1.4. Tailoring of our charging process to obtain their acceptance.
13.1.5. Extended payment terms. We do NOT offer or agree to a ‘paid-when-paid’ situation.
13.1.6. No extra charge for last-minute bookings / orders.
13.1.7. Invoices provided complete with breakdown of detailed and appropriate information
13.1.8. "Split" invoices available if requested and agreed by all parties that they wish to share the costs, in advance of work commencement (this facility cannot be guaranteed if requested after delivery).
13.1.9. We will make a legal agreement with our linguists and we will pay them for the time they are booked or for the time attended, whichever is the greater.
13.1.10. We will make a legal agreement with you and expect to receive payment for time the linguist has been booked or for the time attended, whichever is the greater. As such, you agree to settle our invoices irrespective of any decision by the LAA. We have no relationship with them.
13.2. Rates:
13.2.1. Interpreting: Our discounted hourly charge for interpreting for LAA work is £28/hour - £32/hr rate for criminal cases.
13.2.2. A minimum of 1 hour per booking, applies.
13.2.3. Translation: We have reduced our rates to £99/1000 words - LAA Guidance V3 states prior approval is not required for rates of less than £100/1,000 words. Please note, this rate does not include additional proof-reading
13.2.4. We recommended additional proof-reading, especially for larger word-counts and/or when a certificate of authentic translation is required.
13.2.5. Additional Proof-reading: Always recommended and available on request; priced on a project-by-project basis, but no higher than £65/1k words
13.2.6. Transcription: Available at LAA Guideline approved rates
13.3. Cancellation:
13.3.1. In accordance with LAA Guidelines, charge will be made for cancellations made less than 72 hours before the booked start time.
13.4. Liability:
13.4.1. Your acceptance of our Quotations and/or delivery of any Services we provide, constitute a legal, commercial agreement between us, and as such it is your responsibility to pay our invoices irrespective of your arrangement with the LAA since it is you who have instructed us and placed the order with us, even if, after we have delivered our service, the LAA refuse to pay the rates you have agreed to pay us. This is why all fees must be agreed in advance of our providing any service. Talking Heads makes every effort to ensure our rates and terms are acceptable to the LAA however, we have no relationship with them, and for this reason, all fees must be approved and accepted by you in advance of our providing any service.
13.5 Interpreting in Court :
13.5.1 It is our understanding that the Legal Aid Agency, the LAA, require the Court themselves to engage interpreters to interpret inside the Court room, to act as the Court Interpreter, as and whenever required. For this reason, when the Company receives an order from the Client to provide an interpreter to attend a Court for an LAA-funded case, the Company assumes this is to interpret private conversations ONLY between solicitor, barrister and other such individuals and their clients for conference outside the courtroom and for whispered interpreting inside the courtroom. Unless clearly requested at the time of enquiry and subsequent order, the Company will not be providing the services of an interpreter to fulfil the role of the Court Interpreter for LAA-funded cases.
13.5.2 If a Court Interpreter is required for an LAA-funded case, the Client must make this explicitly clear at the time of their request for services and the Company will endeavour to source an interpreter with the necessary credentials to fulfil this role, subject also to receiving confirmation from the Client that they are prepared to pay for such services, in the absence of the Court doing so.
14. Complaints and Disputes
14.1. A complaint by the Client in respect of any Work completed by the Company must be notified to the Company in writing within 14 days of the receipt of the Work. In any event, the Client is to provide the Company with a representative sample of the corrections to be made. The Company will be given the right to correct any inaccuracies in the Work at its expense.
14.2. A complaint by the Client in respect of any Interpreting and or other Work completed by the Company must be notified to the Company in writing immediately in order to allow the Company to make reasonable effort to provide a replacement.
14.3. If there is no agreement, the matter may be referred to the Arbitration Committee of the Institute of Translation and Interpreting (London UK) within 2 months of the original complaint. The decision of the Arbitration Committee will be final and binding on both parties. Unless specifically agreed in writing any dispute not dealt with through Arbitration will be settled in accordance with English law and in the English courts.
15. Jurisdiction
15.1. These terms and conditions will be interpreted in accordance with English law and any dispute between the parties will be subject to English law. The parties submit to the exclusive jurisdiction of the English Courts in respect of any dispute arising under or connected with this contract.
16. Force Majeure
16.1. In the event of a Force Majeure the Company will notify the Client without delay and indicate the circumstances. Force Majeure will entitle both parties to withdraw from the contract however the Client will pay the Company for Work already completed. The Company will assist the Client to the best of its ability in placing the work elsewhere in order for the assignment to be completed.
16.2. Force Majeure will be an industrial dispute, civil commotion, natural disaster, acts of war, computer failure, and any other situation that can be shown to materially affect the Company's ability to deal with the assignment as agreed.
TH Languages Ltd t/a Talking Heads. Reg Office: 9 President Buildings, Savile Street, Sheffield, S4 7UQ Tel: 0114 4701075. www.talkingheads.co.uk. info @ talkingheads.co.uk.
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Download Talking Head’s GDPR Policy (31 Jan 2022 update): TH-GDPRPolicy-2022.pdf
GDPR CONTACT: Eileen Enos, Director (email).
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Under the Modern Slavery Act 2015, companies carrying out business or part of a business in the UK and which provide goods or services with a turnover of £36m or more are obliged to publish a Slavery and Human Trafficking Statement setting out the steps the company has taken to ensure slavery and human trafficking is not taking place in its supply chain or its own business.
TH Languages Ltd trading as Talking Heads does not fit into this criterion; however as a company whose supply chain includes individuals across the world, it is imperative that the whole team is aware of the UK Modern Slavery Act and its potential effect on our company and our freelance linguists.
UNDERSTANDINGModern slavery is the recruitment, movement, harbouring or receiving of children, women or men through the use of force, coercion and abuse of vulnerability, deception or other means for the purpose of exploitation. Individuals may be trafficked into, out of or within the UK, and they may be trafficked for a number of reasons including sexual exploitation, forced labour, domestic servitude and organ harvesting.(source: www.england.nhs.uk/ourwork/safeguarding/our-work/modern-slavery).
It is hard to pin down an exact figure of the number of slaves across the world today and how we, as a company, can be aware of (and prevent) modern slavery within our supply chain, however approximate 2014 facts and figures were as follows:
An estimated 20 to 30 million slaves across the world. It is hard to count the exact numbers of a hidden population.
90% of women and children who end up as sex slaves were victims of childhood sexual abuse before they were recruited.
An estimated number of 800,000 people are illegally trafficked across international borders every year.
There are 161 countries affected by human trafficking.
The total yearly profit gained from human trafficking is a staggering $32 billion a year.
Majority of modern slavery victims are between the ages of 18 and 24 years old.
1.2 million children are enslaved through forced labour and exploited in the sexual industry each year.
In 1850, the cost of a slave if converted in today’s dollar value, would be $40,000. The cost of a modern day slave is $90.
Brazil leads the world in fighting modern day slavery.
In terms of profit, Human Trafficking is ranked as the 3rd largest international crime industry – just behind Drugs and Arms Trafficking.
54% percent of modern day slaves were recruited by strangers and 46% were recruited by people they know.
78% of modern day slaves are in the Labour Industry, while 22% are in the Sex Industry.
55% of modern day slaves are women and children and 45% are men and boys. 26% of them are children under 18 years old.
(source: www.theworldcounts.com)
HOW MIGHT WE COME ACROSS MODERN SLAVERY:Areas in which a Talking Heads team member may come across Modern Slavery include but are not limited to:
It may become apparent to you that linguists or individuals associated with linguists may be under duress or are being forced to be in a situation not of their own will.
During the course of our company providing language services it may become apparent to you that there is an individual or individuals who are experiencing modern slavery. Indeed, this may be the very reason for our expertise being required; we may be working for a Child Sexual Exploitation Team or a Law Enforcement organisation.
During the course of recruitment, we often come across ‘scammers’; individuals or organisations that are not what they claim to be. There may be Modern Slavery connections to this.
YOU SHOULD FAMILIARISE YOURSELF FURTHER BY VISITING WWW.ANTISLAVERY.ORG AND WWW.NOTFORSALECAMPAIGN.ORG.
Therefore we all have to be aware of the following:
The Talking Heads’ Policy towards Modern Slavery
Who is responsible for Modern Slavery within the organisation?
How to report Modern Slavery issues and to whom they should be reported.
MODERN SLAVERY POLICYWe actively wish to work towards preventing Modern Slavery and Human Trafficking in any way that we can.
Each team member will be aware of the parts of our company operations and supply chains where the risk of these impacts are the most salient, that is, where they would be the most severe in terms of the impact on people, were they to occur, and where they are the most likely to occur.
We believe that it is important to engage with suppliers who are reputable and it is each team member’s responsibility to ensure they are confident in the repute of suppliers at the point of recruitment and induction and on an ongoing basis.
Our supplier recruitment and induction processes include the extraction of information from a supplier which enables team members to fully understand them, their personal situation and company setup and processes, if relevant.
At Talking Heads we engender an ‘open voice’ policy where any team member can report any issues in confidence to the Company Directors and be assured of attention.
Where the potential of a Modern Slavery issue is a concern, an alert is immediately raised.
HOW TO REPORT MODERN SLAVERY ISSUES AND TO WHOM THEY SHOULD BE REPORTEDWithin Talking Heads Company Director Eileen Enos will respond to and manage all Modern Slavery issues and concerns. Any team member should make this person aware of any Modern Slavery concerns.
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Website Usage Terms & Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy below, govern Talking Heads’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Talking Heads’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is below. Our company registration number is below. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. See Privacy & Cookies below.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Privacy & Cookies
Introduction
We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
Credit
This document was created using a template from SEQ Legal (www.seqlegal.com).
Collecting personal information
We may collect, store and use the following kinds of information:
information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
information that you provide to us when registering with our website (including your email address);
information that you provide when entering your data on our website (including your name, gender, date of birth, educational details and employment details);
information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including our name and email address);
information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);
information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number, email address;
information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication);
any other personal information that you choose to send to us; and
any other personal information provided.
Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.
Using information
Information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
We may use your information to:
administer our website and business;
personalise our website for you;
enable your use of the services available on our website;
send you goods purchased through our website;
supply to you services purchased through our website;
send statements, invoices and payment reminders to you, and collect payments from you;
send you non-marketing commercial communications;
contact you about our services;
send you email notifications that you have specifically requested;
send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
deal with enquiries and complaints made by or about you relating to our website;
keep our website secure and prevent fraud;
verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service) ; and
other uses .
If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.
We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
All our website financial transactions are handled through our payment services provider, Stripe (www.stripe.com). You can review the provider's privacy policy at https://stripe.com/gb/terms. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
Disclosing personal information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information:
to the extent that we are required to do so by law;
in connection with any ongoing or prospective legal proceedings;
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this policy, we will not provide your personal information to third parties.
International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India .
Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to the transfers of personal information described in this Section 6.
Retaining personal information
This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:
to the extent that we are required to do so by law;
if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Security of personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure(password and firewall-protected servers.
All electronic financial transactions entered into through our website will be protected by technology provided by Stripe.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping any password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
Amendments
We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.
We may notify you of changes to this policy by email or through the private messaging system on our website.
Your rights
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
the payment of a fee (currently fixed at GBP 10); and
the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address) .
We may withhold personal information that you request to the extent permitted by law.
You may instruct us at any time not to process your personal information for marketing purposes.
In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
Third party websites
Our website includes hyperlinks to, and details of, third party websites.
We have no control over, and are not responsible for, the privacy policies and practices of third parties.
Updating information
Please let us know if the personal information that we hold about you needs to be corrected or updated.
Cookies
Our website uses cookies.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
We may use both session and persistent cookies on our website.
Most browsers allow you to refuse to accept cookies; for example:
in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
in Firefox (version 36) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
in Chrome (version 41), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you may not be able to use all the features on our website.
You can delete cookies already stored on your computer; for example:
in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
in Firefox (version 36), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
in Chrome (version 41), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
Deleting cookies will have a negative impact on the usability of many websites.
Data protection registration
We are registered with the UK Information Commissioner's Office.
Our data protection registration number is Z2260118.
Our details
This website is owned and operated by TH Languages Ltd.
We are registered in England and Wales under registration number 07077011, and our registered office and principal place of business is 3 President Buildings, Savile Street, Sheffield S4 7UQ.
You can contact us by writing to the business address given above or by email to info@talkingheads.co.uk.